Structuring the fight against document fraud

This major mutual banking group wants to structure and harmonise the fight against document fraud across its networks and subsidiaries. Practices vary widely from one entity to another and processes remain poorly centralised.

Three workstreams are open: process improvement, stronger controls through data analysis, and a redesign of journeys around identity and document verification tools, aiming for operational efficiency and better customer knowledge.

A senior consultant in compliance and project leadership, a specialist in fraud and AML-CFT in retail banking, leads the transformation for 11 months full time, on site at least two days a week: assessing the existing set-up, harmonising KYC and KYB standards, differentiating treatments by criticality, converging the identity and document verification tools, installing monitoring indicators and supporting the key stakeholders.