Luxury & Fashion

Luxury has to hold desirability, exceptional standards and digital acceleration together at once. Our independent consultants know the codes because they have lived them, and can be alongside you within 48 hours.

Your challenges

The big challenges in luxury

Luxury houses, fashion, beauty: our consultants support you from customer experience to digital transformation, within your own codes.

Customer experience & clienteling

Offer an exceptional relationship, personal and consistent across markets.

Desirability & digital

Reconcile the reach of the brand with e-commerce and CRM performance.

Sustainability & brand

Embed sustainability while protecting the value and the image of your house.

How we work with you

Three ways to bring in our consultants

From a one-off project to an interim directorship, choose the format that fits your need.

Consulting

Access the top 10% of independent consultants to scope and accelerate your projects, from a single specialist to a full team. In practice: rolling out an omnichannel clienteling strategy.

Interim management

Bring in a hands-on manager to lead a transformation or hold a directorship on an interim basis. In practice: running retail for a house in expansion.

Executive Search

Recruit your future senior executives, rigorously selected for what you face. In practice: hiring your Customer Experience Director.

Need support on your project?

Get in touch with any question, or to sharpen your brief.

Start a project

Our skills

Luxury specialists for every need

Experienced and talented across a wide range of skills

Clienteling & CRM

Premium customer experience

Luxury retail

E-commerce & digital

Brand strategy

Internationalisation

Merchandising & visual merchandising

Luxury supply chain

Data & personalisation

Sustainability & CSR

Operational excellence

Product leadership

Expertise

Our 8 expertise clubs

Digital, Data & AI

Data strategy, BI and analytics, data governance, generative AI, ...

Finance

Management control, FP&A, interim CFO, performance,...

IT

Cybersecurity, product management, cloud, agile,...

Management & Org.

Process optimisation, PMO, transformation, governance, change

Marketing

Customer experience, CRM strategy, mix modelling, acquisition,...

Operations

Supply chain, lean management, optimisation, digitalisation,...

Strategy

Strategic planning, due diligence, M&A, business plans, pricing,...

HR & CSR

Recruitment, employer brand, ESG metrics, decarbonisation, ...

Our clients

Trusted by

Matthieu has experience and a real feel for situations; he is very assertive in his choices and clear-sighted in his understanding of our environment.

Édith Meaux

Chief Financial Officer

Read the case study

We were looking for a rare find. Alexandre supported us extremely well, and we are delighted with the candidate onboarded after just one interview!

Jean Gasnier

Digital and omnichannel marketing director, Citadium

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Rodolphe adapted very well to how we work and immediately understood our business and human challenges. Thanks also to Bloomco for its responsiveness in proposing profiles.