Luxury & Fashion
Luxury has to hold desirability, exceptional standards and digital acceleration together at once. Our independent consultants know the codes because they have lived them, and can be alongside you within 48 hours.
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100+ companies rely on us every day
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Your challenges
The big challenges in luxury
Luxury houses, fashion, beauty: our consultants support you from customer experience to digital transformation, within your own codes.
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Customer experience & clienteling
Offer an exceptional relationship, personal and consistent across markets.
Desirability & digital
Reconcile the reach of the brand with e-commerce and CRM performance.
Sustainability & brand
Embed sustainability while protecting the value and the image of your house.
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How we work with you
Two services, for your key projects
Scope and deliver a transformation, hold a function or strengthen a team: choose the format that fits your need.
Consulting
Scope a transformation or accelerate its delivery, with an independent consultant or a project team. In practice: rolling out an omnichannel clienteling strategy.
Interim management
Keep a function running or strengthen a team through a critical period, with an experienced manager or executive. In practice: running retail for a house in expansion.
Need support on your project?
Get in touch with any question, or to sharpen your brief.
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Our skills
Luxury specialists for every need
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Experienced consultants across every area of the sector
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Clienteling & CRM
Premium customer experience
Luxury retail
E-commerce & digital
Brand strategy
Internationalisation
Merchandising & visual merchandising
Luxury supply chain
Data & personalisation
Sustainability & CSR
Operational excellence
Product leadership
Expertise
Our 8 functional areas of expertise
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Digital, data & AI
Data governance, BI, generative AI
Finance, risk & compliance
Management control, financial performance, internal control, M&A
Information systems
IT project management, roadmap, cybersecurity
Management & organisation
Transformation, PMO, change management
Marketing & sales
Customer experience, brand, commercial performance
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Operations
Supply chain, processes, lean management
Strategy
Strategic plans, business plans, due diligence
HR & CSR
HR transformation, employer brand, ESG
Our clients
Trusted by
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Édith Meaux
Chief Financial Officer
Read the case study
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Jean Gasnier
Digital and omnichannel marketing director, Citadium
Read the case study
Axelle Hicter
HR Director
Read the case study
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A project for your house?
Our luxury specialists can be alongside you within 48 hours. Let’s talk about what you need.
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